Covid-19.. Life is too slow. In lockdown since early March we are now doing quotes and will look at installations in August. I apologize to the projects caught in limbo. Total awe and thanks to our government, Dr Tam, all of the first responders. Be kind and play nice.
We are available anytime by phone, email firstname.lastname@example.org, Skype. Virtual appointments?
SERVICE QUERIES. OUR MANTRA IS “NONE TO ZERO” WARRANTY WORK. Our service work tends to be over the phone “change your batteries” in 1.the hand remote and 2.the receiver box within the fireplace. That advice works for any of our Valor, Napoleon projects where there is a hand remote. Sometimes you might need to re synchronize the hand remote with the receiver box inside the fireplace. With the slide set in the middle (remote), press Reset or Learn button on receiver box and within 20 seconds, press on/off on the hand remote.
Napoleon gas fireplace models like the GX36NTRE, GX42NTRe can be restarted by 1.unplugging and 2.removing the battery backup. Wait 30 seconds and plug back in. A Reboot. Might take several tries. Also, ALWAYS check for new Duracell/Energizer fresh batteries.
113 Five Star HomeStars reviews email@example.com 613-720-3186
Napoleon GX36, finish and mantel by FW. Client design.
We are still one of the few companies that do complete finishing. SWAPS, wood to gas fireplace conversions, $5400, gas inserts from $4600. Napoleon’s Inspiration ZC gas insert, $5100, Napoleon Havelock stoves, $5100. These are supply and install, plus HST prices, complete. Hope we are back to work soon. (Cabin fever)
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Fireplacewest.ca loves the Valor G3 gas insert. Since 2012, our business model has been to have none to zero warranty work. The G3 with the Valorstat remote system, delivers that, … Read more
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Robin @fireplacewest.ca installed a GD36 gas fireplace in our family room. It was a pleasure dealing with him and his company. He was true to his word throughout the process. We have warmth.
Would recommend him to anyone seeking a gas fireplace installer; even came back and helped us with framing it in.JIM H
Big Brothers Big Sisters of Lanark County is thrilled to partner with Fireplace West this year. Robin proactively sought us out to make BBBS his charity of choice. We are grateful for Robin’s partnership, belief in mentoring and willingness to give back to the community.BETH Big Brothers Big Sisters Lanark Country
Robin installed a gas fireplace with stone surround, hearth and mantel. His workmanship and attention to detail are exceptional. We are blown away with the result and LOVE our new fireplace. We went through a slew of mostly frustrating attempts to find a contractor. Robin is responsive, friendly and honest. Stop looking and call Robin.RAOUIA H.
Last fall, we found Robin through his website. He saw us within hours. His quote was $1,000 under the competition. His work and installation were excellent. Couldn’t be happier.MICHAEL M.
Robin removed a 24 year old wood fireplace and gas insert easily. Installed a GD36 on 24″base, excellent plastering. Everything was neat and tidy, pleasant crew. Would recommend him without hesitation.JANETTE