MY FIREPLACE WON’T TURN ON WHEN I PRESS THE REMOTE.
Change the batteries, use Duracell. There are two spots to change. There is (1) a hand remote and (2) a receiver usually at the back, bottom or underneath the fireplace. The receiver (2) is always forgotten. Change all of the batteries at the same time.
Napoleon:: To synchonize the hand remote and the receiver attached to the fireplace, set the
receiver at REMOTE and immediately press the ON button of the hand remote. They should be close together for the first time. IMPORTANT, if there is a PROG or LEARN spot on the receiver, this means that you will have to press and hold an inner button with a pin until it beeps. Then press the hand remote ON. It usually takes several handset remote cycles to get it lit.
Napoleon, Regency HOW DO I LIGHT MY PILOT LIGHT?
There is always a red sheet attached to the bottom of the gas appliance explaining it. Short version is turn the button marked OFF, PILOT, ON,—– to the PILOT position. This is the only knob position that will shove in. Then, holding it in, press the lighter sparker until it lights. MAKE SURE THAT YOU CAN SEE A SPARK AS YOU PRESS THE LIGHTER. IF NOT, STOP AND CALL FOR SERVICE.
Once the flame appears, hold the pilot button in a further 30 seconds and then release. The flame should be still there, if not repeat. Finally, TURN THE KNOB TO THE ON position (usually counter clockwise).
MY PILOT LIGHT IS NOW ON BUT IT WON’T LIGHT.
Generally you HAVEN’T COMPLETED THE LIGHTING PROCEDURE. Don’t forget to finally turn the knob to the ON position.
MY FAN MAKES NOISE.
The most common source for fan noise is there is a wire touching the fan blades. For gas appliances, there is little room underneath and it is common for a loose wire or paper tag to be touching the blades and making a racket. Shut the fan off and pull the offending wire back. Should be ok now.
Another cause it might also be on high speed. There is a knob underneath or to the side of the fireplace. Turn it clockwise to a lower setting. Sometimes the knobs are buried out of site. They are there.
PROPANE–I HAD MY TANK JUST FILLED AND THE PILOT WON’T LIGHT.
CHECK the outside tank that the gas hasn’t been turned off. Turn the outside valve counter clockwise and relight the pilot light.
FURTHER TROUBLESHOOTING TIPS CAN BE FOUND ON THE MANUFACTURER’S WEBSITES (Products we install).
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