FAQs

REVIEWS?

Check us out on Homestars Ottawa / fireplaces/ Ottawa

IS FIREPLACE WEST A FIREPLACE DEALER?

No. Fireplace West is a gas fireplace contractor. We enjoy Best Price relationships with local Dealers for any of the fireplaces that we supply and install.  We offer a one year parts and labour warranty.  A full manufacturer’s warranty from the local dealer is in force for anything we install.

Shopping with FW is like online lite. Most of our clients know what they want and we get it. We can also help you with what works in your project.

IS FIREPLACE WEST LICENSED AND INSURED?

Fireplace West is a TSSA Ontario Fuels Safety Contractor (FS R0076507292).   Matt Hetherington, is a G3 Gas Tech (presently at school).  Connor Whiteside is my new gas tech and holds a G3 and sheet metal journeyman designation.  The owner, Robin Hetherinton is a multi fuel Gas Tech, holds a Sheetmetal designation and has a BA (Guelph).  Fireplace West is a Trade Name like Tim Hortons.  The full legal name is Robin’s Construction Services LTD O/A (operating as) Fireplace West .  We carry 5 million dollars liability insurance with Federated insurance of Canada and  are registered with WSIB.  We bank at RBC (80’s).

WHAT IS YOUR WARRANTY?

FW gives a one year parts and labour on all fireplaces/stoves that we supply and install. Any factory warranties are generally honoured by the local dealer.

DOES FIREPLACE WEST DO ANYTHING BESIDES INSTALL AND FINISH FIREPLACES?

We also do BBQ lines and the odd gas furnace.

WHAT ARE THE TRENDS FOR 2017?

Wood to Gas Fireplace Swaps!!!   From the late 80’s, Minto, Richcraft et al., have designed their kitchens beside an open family room with those zero clearance wood fireplaces (now rotting).  For approx $5600,  we are removing the wood fireplace and doing a 2017 gas fireplace update that you will use 250 days of the year.  Now you have a new first floor, not just a kicked up kitchen.  Will we be doing more Linear fireplaces?  Possibly, so far this year, we have done 2 Valor L2 linears with the new “Heat Shift ” technology.    it’s a $10,000 fireplace suited to new projects.

FINALLY, the Real Estate industry is catching onto the poor condition of all of those 80’s and 90’s zero clearance wood fireplaces.  Sellers and Buyers can book one of our “wood to gas fireplace swaps” and sell/buy a home with an updated, 2017look.  They have also eliminated a future “condition of sale”, $5600 for a two day Reno.

DO YOU HAVE ANY OTHER CONTACT INFORMATION?

 MAIL christopherrobin@rogers.com    PHONE 613-720-3186.      ANYTIME

Sometimes though, we are 30′ in the air dropping a fireplace liner down a chimney and  need that other hand to hold onto a ladder.  Not every call gets answered right away.